Serial Number Adobe Acrobat X Pro 2012k [WORK]

I just downloaded the trial version of CS6 that I used to install CS5.5 on this computer. I already have the subscription for CS5.5 and I ran into the same issue that I was able to resolve with CS6, that the serial number is being deactivated. So, I manually deactivated it and just went through the activation process again. Now it's activated and I can work in CS6 without a problem. Does anyone know why I get the deactivation and activation process on the trial version of CS6? I tried reinstalling but I don't get the pop-up. I have clicked on the trial link and then clicked on activate but that does not work for me. Any help would be appreciated.

We usually use these as our corporate laptops, however I was asked to recover a password for an employee who lost their laptop. I did so and was asked for the serial number. I couldn't find it anywhere, so I called customer service. They had the employee open a ticket for the serial number, not what the original purchase was. After a few days I was able to get the information back. I cannot tell you where he got the serial number from because I honestly don't know, it was not on the receipt nor the packing slip.

I received this error message when trying to install Adobe Reader and Acrobat 9 Pro- even though I used a serial number that I had used for previous installations. It is telling me the serial number is blocked. I have contacted Adobe and they are telling me the serial number is blocked. I've tried resetting it and retying it many times, but it keeps coming back as blocked.

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